At MachineCoz.com, we are committed to maintaining a safe, professional, and user-friendly platform where buyers and sellers of industrial machinery, parts, and equipment can connect with confidence. We understand that problems can sometimes arise — from technical errors and account issues to fraudulent listings or suspicious users.
This guide provides detailed instructions on how to report an issue, the types of problems you can report, the information we need from you, and what happens after you submit a report. Our goal is to resolve all valid reports quickly, fairly, and with full transparency.
Your feedback helps keep MachineCoz.com safe and reliable for everyone. When you report an issue:
Whether you’re a buyer or seller, your voice matters. We encourage all users to report concerns promptly.
You can report a wide range of problems using our support email or related help pages. Below are the most commonly reported issue types:
If you come across a listing that seems fraudulent, misleading, or violates our Listing Rules, please report it.
If a user behaves inappropriately, uses offensive language, harasses you, or you suspect them of fraud, report their profile or interaction.
Paid for a featured ad, but it’s not showing? Double-charged? Report the payment issue immediately with proof of transaction.
Pages not loading? Dashboard errors? Ad not saving properly? Reporting technical glitches helps us improve the site.
Forgot your password? Locked out of your account? Can’t access your dashboard? We’ll help you restore access.
Ads that promote prohibited items, violate our Terms of Use, or include illegal content must be reported right away.
If someone is using your personal information without consent or violating your privacy, contact us immediately.
All reports should be sent to our official support email:
✉️ Email: Contact@MachineCoz.com
A well-structured report allows our support team to verify and resolve your issue quickly. Please include:
We aim to respond to all issue reports within 24 hours during business days. However, the time it takes to resolve a report depends on the complexity of the case.
Investigation Timeline:
You will receive updates via email throughout the process.
Once you’ve submitted a report, you will receive a confirmation email. Our team will follow up if we need more information. For long investigations, we’ll provide periodic updates.
If your issue was resolved and you’re satisfied, we appreciate a confirmation reply. If not, you may escalate the matter by replying with the word “ESCALATE” in the subject line.
We take all reports seriously. However, submitting false, misleading, or malicious reports may lead to:
Please ensure your report is honest, accurate, and based on facts.
If you sent a report but want to update it with more info or wish to cancel the complaint, simply reply to your original ticket email or send a new email referencing your previous message.
Subject Line Example:
Update to Report – Ad ID 384772
If you believe your safety is at risk, or you’ve been involved in a scam involving large financial loss, we recommend:
Reporting an issue may seem time-consuming, but it’s an essential part of maintaining the integrity of the MachineCoz.com platform. We encourage you to report responsibly and work with our support team toward solutions.
For all issue-related concerns, trust only:
We thank you for helping us create a safe, fair, and effective industrial marketplace.
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